Returns & Exchanges

At METRO BRAZIL, we want you to be completely satisfied with your luxury Brazilian fashion and shapewear. If your order isn't a perfect fit, we offer a hassle-free return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return or exchange and receive a Return Authorization number.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags, labels, and hygiene seals intact to ensure they meet our quality inspection standards.

• 3.
  Ship to METRO BRAZIL

  Attach the provided shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.