Frequently Asked Questions

Everything you need to know about your METRO BRAZIL shopping experience.

Does METRO BRAZIL ship internationally?

Yes, we offer worldwide shipping. We partner with premium carriers like DHL and FedEx to ensure your Brazilian fashion favorites reach you quickly and safely, no matter where you are.

How can I ensure I select the correct size?

Since we feature authentic Brazilian brands, sizes may vary from international standards. We provide a detailed size guide on every product page to help you find the perfect fit based on your measurements.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided the items are unworn, have all original tags attached, and are in their original packaging.

Are the products authentic and made in Brazil?

Absolutely. METRO BRAZIL is committed to quality and authenticity. All our products, including our famous shapewear and professional hair care lines, are 100% original and sourced directly from top Brazilian manufacturers.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options to ensure a secure and convenient checkout process.